Overview
Verifying candidate background is a key step in ensuring workplace safety and compliance. The Criminal Record Check feature in Jombone allows you to initiate a background check through Certn, directly from various parts of the platform—no third-party navigation needed.
📍 Where to Initiate
You can trigger the Criminal Record Check from:
Candidate Search
Applicant Tracking System (ATS)
My Network
Candidate Teaser (within JEM tabs)
👉 Click the three-dot menu (⋮) next to a candidate’s profile.
Select Criminal Record Check from the dropdown.
⚙️ What Happens Next?
When clicked, a confirmation modal will appear:
You’ll see a system-generated verification code.
Type the code and click Confirm.
This action sends:
A notification email to the logged-in user
A verification email to the candidate from Certn
🟠 The candidate is redirected to the Certn portal via a link to complete the check.
🛡️ Status Icons
Status indicators will reflect progress. Hover on the icon to see a tooltip with a timestamp (Eastern Time).
Icon | Status | Tooltip Example |
Orange Shield | In Progress | Criminal Check In-Progress - Updated at 10:15 AM ET |
Green Shield | Cleared | Criminal Check Cleared - Updated at 3:45 PM ET |
Orange Warning | Complete - Review | Criminal Check Review - Updated at 12:30 PM ET |
Grey Shield | Expired/Cancelled | Criminal Check Expired - Updated at 1:00 PM ET |
Blue Gear | Contact Admin | Criminal Check Contact Admin - Updated at 2:15 PM ET |
🔁 Reinitiate If Needed
If the check expires or runs into issues (Cancelled, Contact Admin, etc.), the Reinitiate Criminal Record Check option will appear in the same menu.
You’ll need to re-enter the code to trigger the process again.
✅ Points to Remember
Once initiated, the button is disabled to prevent duplicate checks.
Check expires after 14 days if the candidate does not complete it.
Status auto-updates in real-time and is visible wherever candidate status is shown.
Available across all internal candidate views for better tracking.