✨ Where to find it
Go to Staffing Workspace.
Click on the Settings (⚙️) icon from the left-hand menu.
Under Workspace Settings > General Settings, select Email Templates.
Here, you will see a list of existing email templates, and you can create new ones or edit existing ones.
➕ Create a Rejection Email Template
Click the Create Template button.
Fill in the following fields:
Template Name – Internal reference name for the template.
Subject – Email subject line shown to the candidate.
Body – Use the editor to compose your message.
Use the Auto Populate dropdown to insert smart fields such as:
{candidate first name}{job order title}{staffing company name}{full name-logged-in user}{LinkedIn-staffing company}
💡 The preview panel on the right side shows how the email will appear to the candidate with sample data.
Click Save.
📝 Edit an Existing Template
Hover over the template row and click the edit icon (✏️).
Make your changes and click Save.
📤 Using the Template to Reject a Candidate
Go to the Applications Received tab in a Job Order.
Click the Actions dropdown for the candidate you want to reject.
Select Reject.
In the Reject Application pop-up:
Ensure Send Rejection Notification is checked.
Choose your saved Rejection Template from the dropdown.
The subject and body will auto-populate based on your template.
Click Yes to confirm and send the rejection email.
✅ Benefits of Using Rejection Templates
Maintain a consistent tone and message across your team.
Save time by automating commonly sent emails.
Personalize emails using smart tags for a better candidate experience.
🔁 Need to update your messaging?
You can edit templates anytime from the Email Templates section in Workspace Settings. All future emails using the updated template will reflect your changes.