📱 Accessing Call Reports
Go to your Staffing Workspace.
Click on Call Reports from the top navigation bar.
You'll be directed to a detailed view of your call activity.
🔍 Filtering Call Activity
You can view call activity for a specific number and date range using the filters provided:
Phone Number: Select the number you'd like to view activity for.
Date Range: Choose the period using the calendar.
Call Log Type: Click the Call Log dropdown to filter by:
Inbound – Calls received.
Outbound – Calls made.
Missed – Calls that were not answered.
Click Apply to update the report based on your selection.
💡 Tip: Use Clear All in the Call Log filter to reset your selections.
📊 Call Report Details
Each call record includes the following information:
Column | Description |
Direction | Indicates whether the call was Inbound or Outbound |
From / To | Displays who the call was from and to, including name and phone number |
Start Time | The time when the call began |
End Time | The time when the call ended |
Duration | Total duration of the call (HH:MM:SS) |
Recordings | Playback icon appears if a recording is available |
🔁 Calls with zero duration may indicate a missed or declined call.
▶️ Listening to Recordings
If a call was recorded, you will see a Play icon under the “Recordings” column. Click the icon to listen to the call directly within the platform.
📌 Note: Only calls made through Jombone’s integrated calling system will appear in the Call Reports.
📅 Pagination
If there are multiple records, use the Next and Prev buttons at the bottom of the report to navigate through pages.
🚫 No Call Logs?
If no records match your filters, you will see the message:
“You don’t have any call logs yet. All your call logs appear here.”
Double-check the selected phone number, date range, or call log type to ensure you are viewing the correct dataset.